Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, stores, shares, and protects your personal information when you visit our website at roundtable-cafe.top, place orders, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable federal and state regulations.

1. About Us

Round Table Pizza is a food service business operating within the United States. We are committed to protecting the privacy and security of our customers, website visitors, and all individuals who interact with our brand. Our contact information for all privacy-related inquiries is as follows:

2. Information We Collect

We collect several types of information from and about users of our website and services. The categories of personal information we collect include:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Home or delivery address (including street address, city, state, and ZIP code)
• Date of birth (when required for age verification or promotions)
• Username and password (for account holders)
• Profile preferences and dietary information you voluntarily provide

2.2 Payment and Transaction Information

When you make a purchase or complete a financial transaction through our website or services, we collect:

• Credit or debit card number (processed securely through encrypted, PCI-DSS compliant payment processors)
• Billing address
• Transaction history and order details
• Gift card numbers and loyalty reward information

Please note that we do not store full payment card numbers on our servers. All sensitive payment data is handled by certified third-party payment processors.

2.3 Usage Data and Website Activity

As you navigate through our website, we automatically collect certain information about your interactions, including:

• Pages visited and content viewed
• Time and date of your visit
• Time spent on individual pages
• Referring and exit URLs
• Search queries entered on our website
• Clicks and navigation behavior
• Shopping cart activity and order history

2.4 Device and Technical Information

We automatically collect technical information about the devices you use to access our website:

• IP address and approximate geolocation data
• Browser type and version
• Operating system and platform
• Device identifiers and mobile device type
• Screen resolution and display settings
• Internet service provider (ISP)
• Language settings

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. This data includes session identifiers, preference settings, and behavioral data used to improve user experience. For more detailed information, please refer to our Cookie Policy section below.

2.6 Communications and Feedback Data

When you contact our customer service team, submit feedback, complete surveys, or participate in promotions, we may collect:

• The content of your messages or emails
• Survey responses and ratings
• Complaint details and resolution history
• Social media interactions if you engage with our official accounts

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in using a social account or interact with our social pages)
• Analytics providers
• Advertising partners
• Delivery service partners
• Public databases

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Creating and managing your customer account
• Processing payments and issuing receipts
• Sending order confirmations, updates, and delivery notifications
• Handling returns, refunds, and complaints
• Providing customer support and responding to your inquiries

3.2 Website Improvement and Analytics

• Analyzing website traffic and user behavior to improve our digital platforms
• Testing new features and functionality
• Diagnosing technical problems and bugs
• Measuring the effectiveness of our website design and content
• Conducting internal research and data analytics

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, coupons, and newsletters (where you have opted in)
• Personalizing marketing communications based on your preferences and order history
• Running sweepstakes, contests, and loyalty programs
• Delivering targeted advertisements on our website and third-party platforms
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, contacting us at [email protected], or updating your account preferences.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our company, employees, and customers
• Preventing fraud, unauthorized access, and other illegal activities

3.5 Business Operations

• Managing our internal business operations and administration
• Conducting financial reporting and auditing
• Evaluating and improving our menu, pricing, and services
• Facilitating mergers, acquisitions, or business restructuring (with appropriate safeguards)

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business. These parties are only given access to the personal information necessary to perform their specific functions and are contractually obligated to protect your data. Our service providers include:

• Payment processors — to securely process your transactions
• Delivery partners — to fulfill food delivery orders
• Cloud hosting providers — to store and manage our website and data
• Email marketing platforms — to send promotional and transactional emails
• Analytics providers (e.g., Google Analytics) — to analyze website usage
• Customer service software — to manage support requests and communications
• Advertising networks — to display targeted ads

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal demands
• Requests from federal, state, or local government authorities
• Regulatory investigations or audits
• Situations where disclosure is necessary to protect our legal rights or prevent harm

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change via a prominent notice on our website or by email prior to your data being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so, such as participation in co-branded promotions or referral programs.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, industry reporting, or other lawful purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognize your device, remember your preferences, and track your activity across sessions. We use both first-party cookies (set directly by us) and third-party cookies (set by our partners).

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, visit your browser's help section or visit www.allaboutcookies.org.

We also honor opt-out signals such as the Global Privacy Control (GPC) to the extent required by applicable state law, including the CPRA.

6. Data Security

We take the security of your personal information seriously and implement a wide range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption — All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• PCI-DSS compliance — Our payment processing systems comply with Payment Card Industry Data Security Standards.
• Access controls — Access to personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and intrusion detection systems — We employ network security tools to prevent unauthorized access.
• Regular security audits — We periodically review and update our security practices.
• Employee training — Staff who handle personal data receive regular privacy and data security training.
• Data minimization — We only collect and retain personal data that is necessary for our stated purposes.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and CPRA

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., where retention is required by law).
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: Although we do not sell personal data in the traditional sense, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different level of quality as a result of exercising your privacy rights.
• Right to Data Portability: You may request a copy of your personal data in a portable, readily usable format.

7.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we offer the following rights to all users:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Opt out of receiving promotional communications at any time.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request using one of the following methods:

• Email: [email protected]
• Website: roundtable-cafe.top

To protect your privacy and security, we will need to verify your identity before processing your request. You may be asked to provide certain information to confirm your identity. We will respond to verifiable requests within the timeframes required by applicable law (generally within 45 days, with a possible extension of an additional 45 days when reasonably necessary).

You may also designate an authorized agent to submit requests on your behalf, subject to verification requirements.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are:

When personal information is no longer required, we securely delete, anonymize, or de-identify it in accordance with our data retention schedule and applicable legal requirements.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting the privacy of minors. We do not knowingly solicit, collect, or use personal information from anyone under 18 years of age.

If you are under 18, please do not use our website or services, create an account, or provide any personal information to us. If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

If we discover that we have inadvertently collected personal information from a child under 18, we will delete that information as quickly as possible.

10. International Data Transfers

Round Table Pizza is headquartered and operates within the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States and other countries may differ from those in your country of residence. By using our website and services, you consent to the transfer of your personal information to the United States and other jurisdictions as described in this Privacy Policy.

Where we transfer personal data internationally, we take appropriate steps to ensure that such transfers are made in compliance with applicable law and that your data receives an adequate level of protection. These safeguards may include contractual data transfer agreements, standard contractual clauses, or other lawful transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Round Table Pizza. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of any third-party website and encourage you to review the privacy policies of any website you visit.

When you use third-party services linked from our website — such as social media platforms, review sites, or delivery apps — those services may independently collect information about you. Your use of such services is subject to their own terms and privacy policies.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universal standard for how websites should respond to DNT signals. As such, our website does not currently respond to browser DNT signals.

However, as noted above, we do honor Global Privacy Control (GPC) signals where required by California law under the CPRA. California residents who use a browser or browser extension that supports GPC can exercise their right to opt out of the sharing of personal information for cross-context behavioral advertising by enabling this signal.

13. Sensitive Personal Information

In limited circumstances, we may collect or receive sensitive personal information, such as:

• Dietary restrictions and food allergy information (voluntarily provided)
• Payment card details (processed securely through PCI-DSS compliant systems)
• Account login credentials

We use sensitive personal information only for the specific purposes for which it was provided and implement enhanced security measures to protect it. Under the CPRA, California residents have additional rights regarding the use of sensitive personal information, including the right to limit its use to purposes directly related to service provision.

14. Your California Privacy Rights — Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain, once per calendar year, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. If you are a California resident and wish to make such a request, please contact us at [email protected].

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can resolve your concerns directly.

15.1 Contact Us Directly

Please submit your complaint or concern to our privacy team:

• Email: [email protected]
• Website: roundtable-cafe.top

We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

15.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority:

• California Privacy Protection Agency (CPPA):
  The CPPA is the primary state agency responsible for enforcing the CPRA in California.
  Website: cppa.ca.gov
  Address: 2101 Arena Blvd, Sacramento, CA 95834
• Federal Trade Commission (FTC):
  The FTC enforces federal consumer protection and privacy laws.
  Website: www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• State Attorney General:
  Residents of any U.S. state may also contact their state Attorney General's office regarding privacy concerns. Contact information can be found on your state government's official website.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated policy on our website at roundtable-cafe.top
• Where required by law or where we deem it appropriate, notify you via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services following the posting of any changes to this policy constitutes your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the information below:

We are dedicated to resolving any privacy concerns promptly and transparently. When you contact us regarding a privacy matter, please provide sufficient detail to allow us to identify and address your concern effectively. We take all privacy inquiries seriously and will respond within the timeframes required by applicable law.